Office Hours

Mon - Fri: 8:00am - 5:00pm

Make an Appointment

Patients are seen by appointment – on the same day the appointment is made if possible. To schedule an appointment, please call (603) 421-2526 during regular business hours.

Please call in advance for office visits. Make follow-up appointments as you leave. We make every effort to stay on schedule although emergencies do arise. If we are seriously delayed, we attempt to notify patients beforehand.

New Patients

New patients are asked to arrive 15 minutes early to complete paperwork. You can download, print, and complete the forms prior to your appointment. Please bring the completed forms, a list of all medications you are currently taking, recent copies of x-rays, lab results and your insurance card to your appointment.

Billing

We require payment of your co-payment and past-due account balances at the time of service. Statements are mailed monthly. We accept cash, checks, debit and all major credit cards.

Insurance

We will submit claims to most major insurance carriers. Please bring your insurance card and I.D. with you to every visit so we can ensure that our records are accurate.

We recommend that you call your insurance company to verify that we participate with your plan.

Please notify us if you have any change in your name, phone number, address, or insurance as soon as it occurs. And please be prepared to present your insurance card at every visit.

Our Financial Frequently Asked Questions brochure outlines our financial policies and should answer all of your financial questions.

Insurance Plans We Accept

Parkland Physician Services participates with the following insurance companies. Please remember that co-pays and applicable co-insurance are expected at every visit.

  • Aetna
  • Anthem Blue Cross / Blue Shield and Blue Card with the Suitcase Logo
    (EXCEPTION: PPS does NOT participate with BCBSMA with the XXH prefix — we will bill them on your behalf but patients are liable for all non-covered charges)
  • BCCP program
  • CHS (Community Health Services)
  • Cigna Network / Great West Life
  • Fallon
  • HCVM / Coventry / First Health
  • Harvard Pilgrim
  • Medicaid NH
  • MVP / Patriot
  • PHCS / Multi Plan
  • Tricare (Standard only)
  • Tufts
  • United Healthcare

We also accept traditional Medicare Part B and the following Private Fee-for Service (PFFS) Medicare replacement plans:

  • Aetna Medicare Private Fee for Service - PFFS (prefix ME)
  • Anthem Medicare Advantage SmartValue Private Fee for Service - PFFS (prefix YGB)
  • CIGNA Medicare Access Private Fee for Service - PFFS
  • Harvard Pilgrim First Seniority Freedom Private Fee for Service - PFFS
  • MVP Gold Anywhere PPO
  • Tufts Medicare Private Fee for Service - PFFS (Tufts Medicare Preferred HMO and Tufts Medicare Preferred PPO do NOT participate with NH providers and are not accepted at PPS)
  • United Healthcare Secure Horizons Private Fee for Service - PFFS

Please note that “Medicare replacement” plans, also called “Medicare Advantage” or “Part C” plans, are provided by private insurance. If you enroll in a Medicare replacement plan, the plan replaces your original Medicare and may not include your doctor. Please check with your insurance to determine if our physician is included in your plan.

If you do not see your insurance listed above, please call the number on your card to obtain benefit and coverage information.

Referrals

Many insurance companies require you to obtain a referral in order to see a specialist. Please make sure you check with your insurance company and/or primary physician before your scheduled appointment to see if a referral is needed. If a referral is needed it is the patient's responsibility to bring the referral to your scheduled appointment. Your appointment will be rescheduled if your referral is not obtained.

If you have had any testing (MRI, X-Rays, CT scan) done, please bring a copy of the actual study and report. You may pick up these films or CD's at the imaging center where the test was performed. Please call the imaging center 24 hours in advance to have your films or compact discs ready.

Cancellations or Rescheduling

We call to confirm your appointment one business day prior to your planned visit. To better serve the needs of all our patients, we ask that you call at least 24 hours in advance to cancel or reschedule appointments. We make every effort to stay on schedule, although emergencies arise.

Refill Requests

Prescription refills are best handled at your regularly scheduled office visit. During this time, we are able to review the proper dosages, as well as address any questions or concerns you may have.

If it becomes necessary to refill your medication between appointments, you may contact our office directly, or you may ask your pharmacy to fax a refill request to either office location.

Please allow 24 to 48 hours to process refill authorizations.

Medical Records

Medical Records are confidential. We require your signed authorization to release your private healthcare information (PHI) when appropriate to do so.

For detailed information about our policies and procedures regarding the disclosure of PHI, please read our Notice of Privacy Practices.

After-Hours & Emergencies

If you are experiencing a medical emergency, dial 911. However, if you need after-hours advice for a medical concern, please call (603) 421-2526 and our answering service will assist you.